Terms & Conditions

Please read these Terms & Conditions carefully before placing an order. By submitting an order request or confirming an order with the Company, the customer is deemed to have acknowledged and accepted the following terms.

  1. Age Requirement
  • Customers and recipients of alcoholic beverages must be 20 years of age or older. The Company or its delivery service provider may request valid identification to verify identity and age prior to delivery. If age verification cannot be completed, the Company reserves the right to refuse the sale or delivery.
  1. Orders and Order Confirmation
  • Submitting an order or order request through the website does not constitute automatic confirmation. An order will be considered confirmed only after the Company has verified the product, vintage, quantity, price, and other relevant details and has issued confirmation to the customer.
  • The Company reserves the right to refuse or cancel an order where a product is out of stock, available in insufficient quantity, incorrectly priced or described, or where the transaction cannot be completed in accordance with applicable laws or regulations.
  1. Prices and Vintages
  • Product prices, vintages, and stock availability may change from time to time. Customers are advised to review the product name, vintage, bottle size, quantity, and final pricecarefully before making payment.
  • If any error is identified in the price, description, or product information, the Company will provide the correct information before confirming the order.
  1. Product Availability
  • All products are subject to availability at the time the Company reviews the order. The display of a product on the website does not guarantee that it remains available for purchase.
  • If a product is unavailable, available in insufficient quantity, or the requested vintage is no longer available, the Company will inform the customer and may propose an alternative vintage, substitute product, or refund as appropriate. No substitution will be made without the customer’s prior consent.
  1. Order Value and Complimentary Delivery
  • Customers may place orders with no minimum purchase requirement.
  • Orders with a net value of THB 6,000 or more, after all applicable discounts have been deducted, qualify for complimentary delivery within Bangkok only.
  • Orders with a net value below THB 6,000 may still be placed as usual, with delivery charges borne by the customer in accordance with the Company’s delivery terms.
  1. Payment
  • Payment must be made only through payment methods specified by the Company. Orders will be processed once payment has been successfully verified.
  • Customers should verify the account name, payment details, or Payment Link against the information provided through the Company’s official communication channels.
  1. Promotions and Discounts
  • Promotions, discounts, vouchers, coupon codes, and other benefits are subject to the applicable terms and validity period of each offer. Certain promotions may not be used in conjunction with other offers, may require a minimum spend, may apply only to selected products, and may not be exchanged for cash unless otherwise stated.
  • Eligibility for complimentary delivery will be calculated based on the net order value after discounts have been applied.
  1. Delivery
  • Orders with a net value of THB 6,000 or more after discounts qualify for complimentary delivery within Bangkok only.
  • For orders with a net value below THB 6,000 delivered within Bangkok, delivery charges will be borne by the customer and fulfilled through a third-party delivery service provider, such as Lalamove, Grab, LINE MAN, or another suitable provider, at the prevailing rate at the time of delivery.
  • Customers may alternatively choose delivery through a private courier service for both Bangkok and provincial destinations at a rate of THB 250 per box, with a maximum of 12 bottles per box.
  • For orders exceeding 12 bottles, private courier charges will be calculated according to the number of boxes required.
  • Delivery charges and estimated delivery times may vary depending on destination, quantity, and the service provider’s applicable rates at the time of delivery.
  • Delivery times are estimates only and may be affected by traffic, weather conditions, public holidays, courier operations, or circumstances beyond the Company’s reasonable control.
  • Customers are responsible for ensuring that the recipient’s name, telephone number, and delivery address are complete and accurate. If delivery cannot be completed due to incorrect information, the absence of a recipient, or inability to verify the recipient’s age, additional delivery charges may apply.
  1. Inspection Upon Receipt
  • Customers are requested to inspect the product name, vintage, quantity, bottle size, bottle condition, and packaging promptly upon receipt. If any product is broken, damaged, missing, or different from the confirmed order, customers should take photographs as evidence and contact the Company as soon as possible so that the matter may be reviewed and an appropriate resolution arranged.
  1. Returns and Exchanges
  • Wine is a sensitive product whose quality may be affected by temperature, light, storage conditions, and transportation. The Company therefore reserves the right not to accept returns or exchanges due to a change of mind, except where otherwise required by law.
  • Returns or exchanges may be considered where an incorrect product or vintage has been supplied, where a product has been damaged during delivery, or where a product defect has been verified by the Company.
  • If a wine defect such as cork taint is suspected, customers should retain the bottle, cork or closure, remaining wine, and proof of purchase for inspection.
  • Natural variations in wine, including changes in colour, aroma, flavour, or sediment resulting from bottle age, do not necessarily constitute a product defect.
  1. Fine Wine
  • For Fine Wine, Rare Wine, and mature wines, taste, quality, and drinkability may vary according to bottle age, bottle condition, and the natural development of each individual wine. As such, the Company cannot guarantee that the taste or condition of every bottle will precisely meet each customer’s expectations.
  • The Company therefore reserves the right not to accept returns or exchanges based on personal taste preferences, perceived drinkability, or natural changes associated with bottle age. However, if the Company supplies an incorrect product or vintage, or if a product is damaged during delivery, the Company will review the matter and provide an appropriate resolution.
  1. Product Information and General Terms
  • The Company takes reasonable care to ensure that product information and images are as accurate as possible. However, labels, bottle designs, capsules, boxes, or packaging may vary according to vintage or production batch.
  • The sale, payment, delivery, and supply of alcoholic beverages will be conducted in accordance with applicable laws and regulations in Thailand.
  • Customers’ personal information will be handled in accordance with the Company’s Privacy Policy and applicable personal data protection laws.
  • The Company reserves the right to amend or update these Terms & Conditions from time to time. The latest version published on the website shall apply.