Privacy Policy

Privacy Policy

 

This Privacy Policy explains how Comptoir Français du Vin (“we”, “us”, “our”), the operator of comptoirfrancaisduvin.com (the “Site”), collects, uses, shares and protects your personal data when you visit the Site, create an account, place an order, or otherwise interact with us. We are based in Thailand and this Policy is written to comply with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

If you do not agree with this Policy, please do not use the Site.

1. Who we are

  • Data controller: COMPTOIR FRANCAIS DU VIN
  • Registered address: 163/46 Sanphawut Rd, Bang Na Tai, Bang Na, Bangkok 10260, Thailand
  • Contact for privacy matters: info@comptoirfrancaisduvin.com / +66 2 745 5454

2. What personal data we collect

We collect the following categories of personal data, depending on how you use the Site:

Category

Examples

When collected

Account data

Name, email, username, password (stored encrypted), delivery address, phone number

When you register for an account or log in

Order data

Billing/delivery address, phone number, order contents, order history

When you place an order

Payment-related data

Name, bank transfer reference/slip you upload or send us

At checkout — we do not collect or store card numbers; payment is by bank transfer only, confirmed manually by our team

Contact form data

Name, email, phone number, message content

When you use the Contact Us form

Age verification

Confirmation that you meet the legal purchase age (20 in Thailand)

At account creation / checkout, since we sell alcohol

Wishlist/cart data

Products saved or added to cart

When you use the Wishlist or Cart

Comments

Name, email, comment text, IP address, browser user agent (for spam detection)

If you leave a comment on our blog

Technical/cookie data

IP address, browser type, pages visited, session identifiers

Automatically, via cookies (see Section 5)

LINE Official Account data

Your LINE profile and messages, if you add us on LINE

When you choose to add our LINE OA

 

We currently do not run Google Analytics, advertising pixels, or other third-party tracking/analytics tools, and we do not collect emails for a newsletter. If this changes, we will update this Policy and, where required, ask for your consent.

3. Why we collect it, and our legal basis under the PDPA

Purpose

Legal basis

Creating and managing your account

Performance of a contract

Processing and delivering your orders

Performance of a contract

Verifying bank transfer payments

Performance of a contract / legitimate interest (fraud prevention)

Confirming you are of legal age to buy alcohol

Legal obligation (Thai alcohol control law)

Responding to enquiries via the Contact form

Performance of a contract / legitimate interest

Operating the Wishlist/Cart

Performance of a contract

Moderating blog comments and preventing spam

Legitimate interest

Essential site cookies (login, cart sessions)

Legitimate interest / necessary for the service you requested

Communicating with you via our LINE Official Account

Consent (you choose to add us)

 

Where we rely on consent (for example, LINE communications), you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Who we share your data with

We share personal data only where necessary, with:

  • Delivery/courier partners — to deliver your order (name, address, phone number).
  • Our bank — to confirm bank transfer payments.
  • Hosting provider — Inmotion which stores the Site’s data on our behalf.
  • Spam detection service (for blog comments), if enabled.
  • Google Maps — our store location embed on the Contact page is provided by Google and may set cookies or collect data per Google’s own privacy policy when you interact with the map.
  • LINE Corporation — if you add our LINE Official Account, LINE processes your data under its own privacy policy.
  • Government authorities, where required by law (e.g. tax, customs, or alcohol-licensing obligations).

We do not sell your personal data to third parties.

5. Cookies

The Site uses cookies strictly necessary to operate:

  • Session/cart cookies — remember items in your cart and wishlist.
  • Login cookies — keep you signed in; last up to 2 days, or 2 weeks if you select “Remember Me”. Screen-display cookies last up to 1 year.
  • Comment cookies — if you opt in when leaving a blog comment, to save your name/email/website for next time; last 1 year.

We do not currently use analytics or advertising cookies. You can disable cookies in your browser settings, but parts of the Site (such as the cart and login) may not work properly as a result.

6. International data transfers

Our hosting provider [may / does not] store data outside Thailand. [If data is transferred abroad: “Where personal data is transferred outside Thailand, we take steps required under the PDPA to ensure an adequate level of protection, such as contractual safeguards with our service providers.”] [Delete/adjust once hosting location is confirmed.]

7. How long we keep your data

  • Account and order data: kept for as long as your account is active, and afterwards as needed to meet tax, accounting, and legal obligations 
  • Contact form enquiries: kept for 12 months or until resolved, then deleted.
  • Blog comments: kept indefinitely unless you ask us to delete them.
  • Cookies: expire as described in Section 5.

8. Your rights under the PDPA

As a data subject, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data, subject to legal/accounting retention obligations.
  • Restrict or object to certain processing.
  • Data portability, where technically feasible.
  • Withdraw consent at any time, where we rely on consent.
  • Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe we have mishandled your data.

To exercise any of these rights, contact us at info@comptoirfrancaisduvin.com. We will respond within the timeframe required by the PDPA.

9. Age restriction

Our products include alcoholic beverages. By using the Site and placing an order, you confirm that you are at least 20 years old, the legal purchase age for alcohol in Thailand. We do not knowingly collect personal data from anyone under this age.

10. How we protect your data

We use reasonable technical and organisational measures (such as password encryption, restricted admin access, and secure hosting) to protect your personal data against loss, misuse, or unauthorized access. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

12. Contact us

If you have questions about this Policy or how we handle your personal data:

Comptoir Français du Vin
s163/46 Sanphawut Rd, Bang Na Tai, Bang Na, Bangkok 10260, Thailand

Phone: +66 2 745 5454

Email: info@comptoirfrancaisduvin.com